If we have got something wrong, tell us

How to report an error

Email editor@reeloutlookuk.com with:

• the page it appears on;
• the sentence or figure you believe is wrong;
• what you understand the correct position to be;
• where that can be checked, if you know.

For anything touching a licence, a licensee name, a licence number or a declared domain, the Gambling Commission's register of gambling businesses settles the question in minutes. Pointing us at the register entry is the fastest way to get a fix made.

What happens next

We check the claim against the register or the operator's own published pages, not against our own notes. If it stands up, we change the page. If we cannot confirm it either way, we remove the disputed detail rather than leave something we can no longer support, because an absent fact is less harmful than a doubtful one.

We do not operate a response-time guarantee, because a small editorial team cannot honestly promise one. We do read every message, and licence and safety issues go to the front of the queue.

How corrections are shown

Straightforward updates — a refreshed date, a licence field re-checked — are made in place, and the review date at the foot of the page changes with them. Where a correction alters the substance of something a reader might have acted on, such as a licensee name, a licence number or a score, we say on the page what changed and when. We do not quietly rewrite a judgement and leave the original date in place.

Complaints that are not corrections

If your issue is with an operator rather than with something we have written — a withdrawal, a voided bonus, a closed account, a verification check — we cannot resolve it, because we have no access to any gambling account. Raise it in writing with the operator first; if that fails, the operator must tell you which alternative dispute resolution provider handles its complaints, and that service is free to you. Our contact page explains the route.